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Goodflow Terms of Service

Goodflow is a public platform whose purpose is to simplify and organize the reporting of everyday issues concerning the people. These issues are reported to respected and effective local non governmental bodies who then mobilize support from governmental authorities for solving the issues. Goodflow also tries to make sure that the platform is used responsibly by the users and reporting is genuine as all the users go through an OTP based validation process.

These Terms of Service (“Terms”) govern your access to and use of our platform and services, including our application, website, emails (referred henceforth as “Services”), and any information, text, links, graphics, photos, audio, videos, or other materials or arrangements of materials uploaded, downloaded or appearing on the Services (collectively referred to as “Content”). By using the Services, you agree to be bound by these Terms.

1. Who may use the Services

You may use the Services only if you agree to form a binding contract with Goodflow and are not a person barred from receiving services under the laws of the applicable jurisdiction. In any case, you must be at least 13 years old. If you are accepting these Terms and using the Services on behalf of a company, organization, government, or other legal entity, you represent and warrant that you are authorized to do so and have the authority to bind such entity to these Terms, in which case the words “you” and “your” as used in these Terms shall refer to such entity.

2. Privacy

Our Privacy Policy describes how we handle the information you provide to us when you use our Services. You understand that through your use of the Services you consent to the collection and use (as set forth in the Privacy Policy) of this information. For more details on how the information is used, please refer to our privacy policy.

3. Content on the Services

You are responsible for your use of the Services and for any Content you provide, including compliance with applicable laws, rules, and regulations. You should only provide Content that you are comfortable sharing with others.

Any use or reliance on any Content or materials posted via the Services or obtained by you through the Services is at your own risk. We do not endorse, support, represent or guarantee the completeness, truthfulness, accuracy, or reliability of any Content or communications posted via the Services or endorse any opinions expressed via the Services. You understand that by using the Services, you may be exposed to Content that might be offensive, harmful, inaccurate or otherwise inappropriate, or in some cases, postings that have been mislabeled or are otherwise deceptive. All Content is the sole responsibility of the person who originated such Content. We may not monitor or control the Content posted via the Services and, we cannot take responsibility for such Content.

4. Your Rights and Grant of Rights for Content

You retain your rights to any Content you submit, post or display on or through the Services. You own your Content (and your incorporated audio, photos and videos are considered part of the Content).
By submitting, posting or displaying Content on or through the Services, you grant us a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display and distribute such Content in any and all media or distribution methods now known or later developed (for clarity, these rights include, for example, curating, transforming, and translating). This license authorizes us to make your Content available to the rest of the world and to let others do the same. You agree that this license includes the right for Goodflow to provide, promote, and improve the Services and to make Content submitted to or through the Services available to other companies, organizations or individuals for the syndication, broadcast, distribution, promotion or publication of such Content on other media and services, subject to our terms and conditions for such Content use. Such additional uses by Goodflow, or other companies, organizations or individuals, is made with no compensation paid to you with respect to the Content that you submit, post, transmit or otherwise make available through the Services as the use of the Services by you is hereby agreed as being sufficient compensation for the Content and grant of rights herein.

You represent and warrant that you have, or have obtained, all rights, licenses, consents, permissions, power and/or authority necessary to grant the rights granted herein for any Content that you submit, post or display on or through the Services. You agree that such Content will not contain material subject to copyright or other proprietary rights, unless you have necessary permission or are otherwise legally entitled to post the material and to grant Goodflow the license described above.

5. Using the Services

Our Services evolve constantly. As such, the Services may change from time to time, at our discretion. We may stop (permanently or temporarily) providing the Services or any features within the Services to you or to users generally. We also retain the right to create limits on use and storage at our sole discretion at any time. We may also remove or refuse to distribute any Content on the Services, limit distribution or visibility of any Content on the service, suspend or terminate users without liability to you.

In consideration for Goodflow granting you access to and use of the Services, you agree not to misuse our Services, for example, by interfering with them or accessing them using a method other than the interface and the instructions that we provide. You may not do any of the following while accessing or using the Services: (i) access, tamper with, or use non-public areas of the Services, Goodflow’s computer systems, or the technical delivery systems of Goodflow’s providers; (ii) probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measures; (iii) access or search or attempt to access or search the Services by any means (automated or otherwise) other than through our currently available, published interfaces that are provided by Goodflow (and only pursuant to the applicable terms and conditions), unless you have been specifically allowed to do so in a separate agreement with Goodflow. Scraping the Services is expressly prohibited; (iv) forge any TCP/IP packet header or any part of the header information in any email or posting, or in any way use the Services to send altered, deceptive or false source-identifying information; or (v) interfere with, or disrupt, (or attempt to do so), the access of any user, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, mail-bombing the Services, or by scripting the creation of Content in such a manner as to interfere with or create an undue burden on the Services. We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to (i) satisfy any applicable law, regulation, legal process or governmental request, (ii) enforce the Terms, including investigation of potential violations hereof, (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) respond to user support requests, or (v) protect the rights, property or safety of Goodflow, its users and the public.

6. OTP for posting Your Message

You will need to generate an OTP (One Time Password) for posting you message. The OTP helps us in validating that the contact information you are providing belongs to you. You are responsible for safeguarding your OTP. We cannot and will not be liable for any loss or damage arising from your failure to comply with the above.

We may need to provide you with certain communications, such as OTPs, service announcements and administrative messages. These communications are considered part of the Services and you may not be able to opt-out from receiving them.

7. Your License to Use the Services

Goodflow gives you a personal, worldwide, royalty-free, non-assignable and non-exclusive license to use the software provided to you as part of the Services. This license has the sole purpose of enabling you to use and enjoy the benefit of the Services as provided by Goodflow, in the manner permitted by these Terms.

The Services are protected by copyright, trademark, and other laws of the jurisdiction in which the Services are used. Nothing in the Terms gives you a right to use the Goodflow name or any of the Goodflow trademarks, logos, domain names, other distinctive brand features, and other proprietary rights. All right, title, and interest in and to the Services (excluding Content provided by users) are and will remain the exclusive property of Goodflow and its licensors. Any feedback, comments, or suggestions you may provide regarding Goodflow, or the Services is entirely voluntary and we will be free to use such feedback, comments or suggestions as we see fit and without any obligation to you.

We may cease providing you with all or part of the Services at any time for any or no reason, including, but not limited to, if we reasonably believe: (i) you have violated these Terms or the Goodflow Rules and Policies, (ii) you create risk for us, (iii) your usage of Services should be removed due to unlawful conduct, (iv) our provision of the Services to you is no longer commercially viable. In all such cases, the Terms shall terminate, including, without limitation, your license to use the Services. If you believe there is an error in assessment of your violation of our terms and conditions, you can write to us at hello@goodflowapp.com.

8. Disclaimers

Your access to and use of the Services or any Content are at your own risk. You understand and agree that the Services are provided to you on an “AS IS” and “AS AVAILABLE” basis. The “Goodflow Entities” refers to Goodflow, its parents, affiliates, related companies, officers, directors, employees, agents, representatives, partners, and licensors. Without limiting the foregoing, to the maximum extent permitted under applicable law, THE GOODFLOW ENTITIES DISCLAIM ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. The Goodflow Entities make no warranty or representation and disclaim all responsibility and liability for: (i) the completeness, accuracy, availability, timeliness, security or reliability of the Services or any Content; (ii) any harm to your computer system, loss of data, or other harm that results from your access to or use of the Services or any Content; (iii) the deletion of, or the failure to store or to transmit, any Content and other communications maintained by the Services; and (iv) whether the Services will meet your requirements or be available on an uninterrupted, secure, or error-free basis. No advice or information, whether oral or written, obtained from the Goodflow Entities or through the Services, will create any warranty or representation not expressly made herein.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE GOODFLOW ENTITIES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (i) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES; (ii) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES, INCLUDING WITHOUT LIMITATION, ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER USERS OR THIRD PARTIES; (iii) ANY CONTENT OBTAINED FROM THE SERVICES; OR (iv) UNAUTHORIZED ACCESS, USE OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT.

10. General

We may revise these Terms from time to time. The changes will not be retroactive, and the most current version of the Terms, which will always be on our application and website, will govern our relationship with you. By continuing to access or use the Services after those revisions become effective, you agree to be bound by the revised Terms.

These Terms are an agreement between you and Goodflow. If you have any questions about these Terms, please contact us at hello@goodflowapp.com.

Privacy Policy

Goodflow is a public platform whose purpose is to simplify and organize the reporting of everyday issues concerning the people. These issues are reported to respected and effective local non governmental bodies who then mobilize support from governmental authorities for solving the issues. Goodflow also tries to make sure that the platform is used responsibly by the users and reporting is genuine as all the users go through an OTP based validation process.

The objective of this Privacy Policy is to inform users on the data we collect and how its used and shared.

1. Information Shared with Goodflow

Goodflow requires certain information from you in order to create a request on your behalf to your local non governmental bodies. However, your key contact details like mobile phone number and address are not revealed publicly on the platform.

For generating OTP, we receive your mobile number through ‘Get OTP’ page. For building your message, we receive information through ‘Request Support’ page. The ‘Address Field’ is optional for you.

2. Information Shared on Goodflow Platform

On the platform, the publicly available view includes the picture you share with us, your name, tehsil and the category in which the problem has been reported like Ration Requirement, Pension Support, etc.

3. Information Goodflow Reports to NGOs with your problem message

Goodflow builds an application report on your behalf based on the information provided on the ‘Request Support’ page and sends that to your local non governmental bodies.

4. Managing Your Information with us

If you have any concerns with you information publicly shared on the platform, please write to hello@goodflowapp.com with your concerns. We will do our best to accommodate them within the consent policy framework and terms and conditions of Goodflow.

5. Application usage by Children and Our Services

Our services may not be used by you if you are less than thirteen years old. However, in case you are facing an issue for e.g. teachers are not available in your government school, you can apprise your parents who then post the message on your behalf which will be then taken up with the local authorities.

6. Changes to the Privacy Policy

We may revise this privacy policy from time to time. Please refer to this page for the latest privacy policy.

By continuing to access or use the Services offered by Goodflow, you agree to have read through and bound by the privacy policy. Furher, you have provided consent to Goodflow to process your information in the manner described in this privacy policy.